PostalCare^®
Administrator Reference Guide

Last Week

Last Week displays the statistic totals for the previous week (previous Sunday through previous Saturday). For example:

If the current day of the week is Monday, Last Week displays the statistic totals for the previous week: Beginning Sunday at 12:00 AM, and ending Saturday at 11:59 PM.

Last Month

Last Month displays all of the statistic totals for the previous calendar month. For example:

If the current month is September, Last Month displays the statistic totals for: August 1 through August 31

Cumulative

Cumulative displays the accumulated totals for each column of data since the last time the statistics were reset.

The date and time that the statistics have been accumulating from is displayed in the table heading.

4.2 Incoming Email Statistics Summary

The Incoming Email Statistics Summary displays the detailed statistics and cumulative totals for all incoming emails processed and filtered by PostalCare.

The table heading displays the level of user that the statistics are shown for. For example, if you are logged in as a System Administrator, the heading will display System-Wide. The statistics displayed for a System Administrator are for the entire PostalCare organization. If you are logged in as a Division Administrator, the heading will display Division: Division Name. Only the statistics pertaining to that division will be displayed. The date and time that the statistics have been gathered from is also displayed inside the table heading. All volume statistics are displayed in KB (kilobytes).

Table 4-1 Incoming Email Statistics
Statistic Description

Total Email The count and volume of incoming emails to this organization (for the level of user logged in) for each time frame listed.

Spam Email The count and volume (with percentages) of incoming emails that were classified as spam and not delivered.

Delayed Spam Email The count, volume and percentages of emails caught as spam as a direct result of the Email Delivery Delay Interval setting. The Email Delivery Delay Interval is used to delay emails received by PostalCare in order to determine if that email is spam. For example, a spammer may send an email to a valid email recipient within PostalCare, and a few seconds later send another email to an invalid recipient (an unknown email address or Honeypot). Using the Email Delivery Delay Interval, the first email is held for the defined period of time. When the second email comes in to the invalid email address, both emails are blocked and the spammer gets added to the list of known spammers.

Blocked Email The count and volume (with percentages) of incoming emails to this organization that were blocked (not classified as spam, and not delivered).

Delivered Email The count and volume (with percentages) of incoming emails that were successfully delivered.

Attachments The count of incoming emails with attachments, and the number with percentage of those emails where the attachments were removed (Rem) or renamed (Ren) according to the specified actions of policies configured.

**Table 4-1 Incoming Email Statistics**
Statistic	Description
Total Email	The count and volume of incoming emails to this organization (for the level of user logged in) for each time frame listed.
Spam Email	The count and volume (with percentages) of incoming emails that were classified as spam and not delivered.
Delayed Spam Email	The count, volume and percentages of emails caught as spam as a direct result of the Email Delivery Delay Interval setting. The Email Delivery Delay Interval is used to delay emails received by PostalCare in order to determine if that email is spam. For example, a spammer may send an email to a valid email recipient within PostalCare, and a few seconds later send another email to an invalid recipient (an unknown email address or Honeypot). Using the Email Delivery Delay Interval, the first email is held for the defined period of time. When the second email comes in to the invalid email address, both emails are blocked and the spammer gets added to the list of known spammers.
Blocked Email	The count and volume (with percentages) of incoming emails to this organization that were blocked (not classified as spam, and not delivered).
Delivered Email	The count and volume (with percentages) of incoming emails that were successfully delivered.
Attachments	The count of incoming emails with attachments, and the number with percentage of those emails where the attachments were removed (Rem) or renamed (Ren) according to the specified actions of policies configured.

Clicking on the Create Printable Report icon will create a printable .RTF file of the Incoming Email Statistics Summary report.

4.3 Outgoing Email Statistics Summary

The Outgoing Email Statistics Summary displays the detailed statistics and cumulative totals for outgoing emails.

The table heading displays the level of user that the statistics are shown for. For example, if you are logged in as a System Administrator, the statistics displayed will be for the entire PostalCare organization. If you are logged in as a Division Administrator, the heading will display Division: Division Name. Only the statistics pertaining to that division will be displayed. The date and time that the statistics have been gathered from is also displayed inside the table heading. All volume statistics are displayed in KB (kilobytes).

Table 4-2 Outgoing Email Statistics
Statistic Description

Total Email The count and volume of all outgoing emails to this organization for each time frame listed.

Spam Email The count and volume (with percentages) of outgoing emails that were classified as spam and not delivered.

Blocked Email The count and volume (with percentages) of outgoing emails to this organization that were blocked (not classified as spam, and not delivered).

Delivered Email The count and volume (with percentages) of outgoing emails that were successfully delivered.

Attachments The count (number) of outgoing emails with attachments, and the count and percentage of outgoing emails with attachments that were removed (Rem) or renamed (Ren).

**Table 4-2 Outgoing Email Statistics**
Statistic	Description
Total Email	The count and volume of all outgoing emails to this organization for each time frame listed.
Spam Email	The count and volume (with percentages) of outgoing emails that were classified as spam and not delivered.
Blocked Email	The count and volume (with percentages) of outgoing emails to this organization that were blocked (not classified as spam, and not delivered).
Delivered Email	The count and volume (with percentages) of outgoing emails that were successfully delivered.
Attachments	The count (number) of outgoing emails with attachments, and the count and percentage of outgoing emails with attachments that were removed (Rem) or renamed (Ren).

Clicking on the Create Printable Report icon will create a printable .RTF file of the Outgoing Email Statistics Summary report.

4.4 Internal Email Statistics Summary

The Incoming Email Statistics Summary displays the detailed statistics and cumulative totals for internal emails.

Table 4-3 Internal Email Statistics
Statistic Description

Total Email The count and volume of all internal emails to this organization for each time frame listed.

Blocked Email The count and volume ( with percentages) of internal emails to this organization that were blocked (not classified as spam, and not delivered).

Delivered Email The count and volume (with percentages) of internal emails that were successfully delivered.

Attachments The count (number) of internal emails with attachments, and the count with percentage of internal emails with attachments that were removed (Rem) or renamed (Ren).

**Table 4-3 Internal Email Statistics**
Statistic	Description
Total Email	The count and volume of all internal emails to this organization for each time frame listed.
Blocked Email	The count and volume ( with percentages) of internal emails to this organization that were blocked (not classified as spam, and not delivered).
Delivered Email	The count and volume (with percentages) of internal emails that were successfully delivered.
Attachments	The count (number) of internal emails with attachments, and the count with percentage of internal emails with attachments that were removed (Rem) or renamed (Ren).

Clicking on the Create Printable Report icon will create a printable .RTF file of the Internal Email Statistics Summary report.

Chapter 5
Administrative Settings

5.1 Administrative Settings Overview

This chapter discusses the various settings available to System Administrators to setup and maintain PostalCare. These settings are the same as the Setup Wizard used to initially configure PostalCare. System Administrators can make changes to these settings at anytime.

5.2 Administrative Settings Main Menu

The Administrative Settings Main Menu window displays links to the different sections of settings available to configure PostalCare.

Table 5-1 Administrative Settings Main Menu
Menu Option Description

General Settings The settings available are: Company name, PostalCare user session time out, bypass mode, email delivery delay interval, DNSBL lists, zombie spammer threshold, PostalCare alerts log location, email relay allowed options, save spam emails option, spam retention and spam_email.ars file location.

SMTP Servers IP addresses of the Real, PostalCare and Alternate SMTP servers.

Inside IP Address Ranges The IP address ranges to be used as "inside" to this organization.

Internal Domains The internal domains used within this organization.

Domain Translations Any domains to be translated to the internal domains used within this organization.

Setup Wizard The same Setup Wizard used when initially configuring PostalCare. All of the above settings can be accessed through the Setup Wizard.

**Table 5-1 Administrative Settings Main Menu**
Menu Option	Description
General Settings	The settings available are: Company name, PostalCare user session time out, bypass mode, email delivery delay interval, DNSBL lists, zombie spammer threshold, PostalCare alerts log location, email relay allowed options, save spam emails option, spam retention and spam_email.ars file location.
SMTP Servers	IP addresses of the Real, PostalCare and Alternate SMTP servers.
Inside IP Address Ranges	The IP address ranges to be used as "inside" to this organization.
Internal Domains	The internal domains used within this organization.
Domain Translations	Any domains to be translated to the internal domains used within this organization.
Setup Wizard	The same Setup Wizard used when initially configuring PostalCare. All of the above settings can be accessed through the Setup Wizard.

Click on the Back to General button to exit Administrative Settings and return to the General window.

5.3 General Settings

5.3.1 Company Name

The Company Name is the name of this organization running PostalCare. PostalCare uses the company name when generating reports (used in the headings).

For example, if this organization's name is ACME Organization, Inc., you would type this name into the Company Name field as shown below:

Example 5-1 Example Company Name

Company Name: ACME Organization, Inc.

Contents

Index

PostalCare® Administrator Reference Guide