• System Administrators can perform an email query on all incoming emails processed by PostalCare.
• Division Administrators can perform an email query on emails addressed only to valid email recipients within their division.
• Group Administrators can perform an email query on emails addressed only to valid email recipients within their group.
• Users can perform an email query on emails addressed only to them.

Selecting Email Query from the main menu will open a new window entitled PostalCare Email Query.

8.2 Performing an Email Query

Up to 5 recipient (From) and sender (To) email addresses can be entered to query PostalCare at a time. Email addresses must be entered in the correct format to perform a successful query. For example:

[email protected]

Administrators have a wildcard (*) as the default entry in both the From and To address fields for the first entry. When a query is performed with both wildcards, the results returned will be for all senders to all recipients.

Users can perform a wildcard (*) query on all senders who have sent email to them. The To field contains the user's email address by default and cannot be modified.

The wildcard (*) can also be used for the first part of an email address before the "@" sign, and also for the last part after the "@" sign. For example:

*@hotmail.com or sender@*

Once the addresses are entered into the form, select one of the 3 query result options to view:

• View Blocked/Spam Only - Displays only records of emails that were blocked or labeled spam.
• View Delivered (Good) Only - Displays only records of emails that were successfully delivered.
• View All Results - Displays all records that were blocked, spam or delivered.

Then click on the Submit Query button. A new window will open containing the query results.

8.3 Email Query Results

A maximum of 250 results can be displayed at a time. If the email query you perform returns more than 250 results, you might try narrowing your query parameters if possible. For example, if you performed a query on 5 To and From address combinations, try doing only 1 or 2 at a time. Or, if you used the wildcard (*) in one of the address fields, try entering a specific email address to query.

Table 8-1 Email Query Results

Result	Description
From	Sender email address
To	Recipient email address
Last	The date and time of the last email processed from the sender
Result	If the email was delivered, blocked or labeled as spam
Policy Name (Level)	The name of the policy that delivered or blocked the sender's email along with the level of the user who created the policy
Delivered	The count of emails from the sender that have successfully been delivered
Spam	The count of emails from the sender that were labeled as spam
Blocked	The count of emails from the sender that were blocked but not labeled as spam
Action	The action options available for each result listed

Click on the Refresh button to refresh the statistics for the current email query results.

Click on the Perform New Query button to perform a new email query with different parameters specified.

The option to Create a Printable Report in .RTF format is available in the Email Query Results table heading.

Selecting Spammer Query from the main menu will open up a new window entitled Spammer Query Form.

The Spammer Query Form is where you can type in up to 5 email addresses to query the list of known spammers stored in PostalCare. If an address is found to be on the list of known spammers you will have the option in the Spammer Query Result window to remove it from the list, or remove it from the list and whitelist it to avoid the address from being labeled a spammer again.

9.2 Performing a Spammer Query

The window will refresh, and the results will be displayed in the Spammer Query Results window. The most recent results will be displayed first.

9.2.1 Using the Wildcard (*) in a Spammer Query

For example:

jim@* ji*@hotmail.com *@psicorps.com

The maximum number of records that can be retrieved and displayed at one time is 250.

9.3 Spammer Query Results

The Spammer Query Results table displays the results from the specific query performed in the Spammer Query Form. Along with the details displayed for each result returned, the option to remove the sender from the list of known spammers is available, or to add the sender to the Whitelist (which automatically removes them from the list of known spammers). These options are available under the Action column heading.

The list is displayed in alphabetical order by the sender email address (From column).

The option to Create a Printable Report is available in the Spammer Query Results table heading. A printable .RTF file will be generated containing the latest data available.

Table 9-1 Spammer Query Results

Result	Description
From	displays the sender email address that was found on the list of known spammers. The list is displayed in alphabetical order by the sender address.
Last	displays the most recent date and time that the sender email address was added to the list of known spammers.
Policy	displays the name of the policy that caught the email from the sender which labeled the sender a spammer. The name of the user level that implemented the policy is displayed in parenthesis beside the policy name.
Count	displays the number of times each sender has sent emails that were labeled as spam.
Action	The Action column contains the action options available for each record displayed. The options are: Add to Whitelist: Removes the sender from the list of known spammers, and adds the sender to the Whitelist. Delete from Spammer List: Removes the sender from the list of known spammers. If the sender gets caught in a policy that labels them a spammer, they will be re-added to the list of known spammers.

To perform a new query on the spammer list click on the Perform New Query button located at the top or bottom left of the window.

To refresh the results displayed, click on the Results button located at the top or bottom right of the window.