PostalCare^®
Administrator Reference Guide

For each record, the sender's email address, last message date and time, count and volume details are displayed.

• Sender: Total Email Count - Incoming
  
  This report displays the top senders of emails to email recipients within this organization by count. They are listed regardless of whether their emails are blocked/spam or delivered. For example:
  

  [email protected] to [email protected]

  
  Where "[email protected]" is the sender email address displayed.
  
  

• Sender: Total Email Count - Outgoing
  
  This report displays the top senders of emails to email recipients outside this organization by count. They are listed regardless of whether their emails are blocked/spam or delivered. For example:
  

  [email protected] to [email protected]

  
  The email address displayed in this report is the sending email address (i.e. [email protected]).
  
  Note that if a sender was blocked for attempting to illegally relay off this organization's SMTP server, they will also be listed here if they are in the top 20 records by count.
  
  

• Sender: Total Email Count - Internal
  
  This report displays the top senders of internal emails (within this organization) by count. Both sender and recipient are internal in this case. For example:
  

  [email protected] to [email protected]

  
  The sender's email address ([email protected]) is the one displayed in this report.
  

• Sender: Total Email Volume - Incoming
  
  This report displays the top senders of emails to email recipients within this organization by volume. They are listed regardless of whether their emails are blocked/spam or delivered. For example:
  

  [email protected] to [email protected]

  
  Where "[email protected]" is the sender email address displayed.
  
  

• Sender: Total Email Volume - Outgoing
  
  This report displays the top senders of emails to email recipients outside this organization by volume. They are listed regardless of whether their emails are blocked/spam or delivered. For example:

  [email protected] to [email protected]

  
  The email address displayed in this report is the sending email address (i.e. [email protected]).
  
  Note that if a sender was blocked for attempting to illegally relay off this organization's SMTP server, they will also be listed here if they are in the top 20 records by count.
  
  

• Sender: Total Email Volume - Internal
  
  This report displays the top senders of of internal within this organization by volume. Both sender and recipient are internal in this case. For example:
  

  [email protected] to [email protected]

  
  The sender's email address ([email protected]) is the one displayed in this report.
  

• Sender Correspondence: Total Email Count - Incoming
  
  This report displays the top senders of incoming emails and their recipients within this organization by count. For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.
  
  

• Sender Correspondence: Total Email Count - Outgoing
  
  This report displays the top senders of outgoing emails and their recipients outside this organization by count. For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.
  
  Note that if a sender was blocked for attempting to illegally relay off this organization's SMTP server, they will also be listed here if they are in the top 20 records by count.
  
  

• Sender Correspondence: Total Email Count - Internal
  
  This report displays the top senders and recipients of internal emails (within this organization) by count. For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.

• Sender Correspondence: Total Email Volume - Incoming
  
  This report displays the top senders of incoming emails and their recipients within this organization by volume. For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.
  
  

• Sender Correspondence: Total Email Volume - Outgoing
  
  This report displays the top senders of outgoing emails and their recipients outside this organization by volume. For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.
  
  Note that if a sender was blocked for attempting to illegally relay off this organization's SMTP server, they will also be listed here if they are in the top 20 records by volume.
  
  

• Sender Correspondence: Total Email Volume - Internal
  
  This report displays the top senders and recipients of internal emails (within this organization) by volume For example:
  

  [email protected] to [email protected]

  
  Both sender and recipient email addresses are displayed.
  

• SMTP Server: Total Email Count - Incoming
  
  This report displays the total count of incoming emails processed by each SMTP server. The count includes blocked, spam and delivered emails.
  
  
• SMTP Server: Total Email Count - Outgoing
  
  This report displays the total count of outgoing emails processed by each SMTP server (including blocked and delivered emails).
  
  Note: If outside SMTP servers attempted to use this organization's SMTP server as an illegal relay, their IP address will be listed in this report as well.
  
  
• SMTP Server: Total Email Count - Internal
  
  This report displays the total count of internal emails processed by each SMTP server listed (including blocked and delivered emails).
  

• SMTP Server: Total Email Volume - Incomin
  
  This report displays the total volume of incoming emails processed by each SMTP server.
  
  
• SMTP Server: Total Email Volume - Outgoing
  
  This report displays the total volume of outgoing emails processed by each SMTP server.
  
  Note: If outside SMTP servers attempted to use this organization's SMTP server as an illegal relay, they will be listed in this report as well if any volume statistics exist.
  
  
• SMTP Server: Total Email Count - Internal
  
  This report displays the total volume of internal emails processed by each SMTP server.
  

• Recipient: Spam Email Count - Incoming
  
  This report displays the top inside email recipients who have had the most incoming spam emails addressed to them by count. For example:
  

  [email protected] to [email protected]

  
  The inside email recipient address is displayed (i.e., [email protected]).
  
  Note: Honeypot email addresses that appear in the list will have (Honeypot) beside them.
  
  Note: Outgoing emails and internal emails can never be blocked as spam. This is done in PostalCare to avoid an email recipient within PostalCare from being labeled as a spammer and having all of their outgoing emails blocked. However, if an inside email recipient within PostalCare sends an email that triggers a policy with an action that labels the email as spam, that email will be blocked (if the policy applies to outgoing and internal emails).